Senior Associate Engineer
Lifeline IT (MSP)
- Led escalated incidents across Entra ID, Azure networking, VPNs, email flow, and hybrid identity issues.
- Configured and monitored Site-to-Site VPNs for hybrid connectivity, analysing tunnel health and implementing failover plans.
- Used MxToolbox, message trace, and DNS tools to diagnose mail flow failures and reputation issues (SPF/DKIM/DMARC).
- Tuned Mimecast & Barracuda security policies, reducing phishing-related incidents across several clients.
- Deployed Intune compliance baselines & Conditional Access, achieving 95%+ device compliance across managed tenants.